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Chief of Staff
by Netomi
in
Job role insights
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Date posted
October 27, 2022
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Closing date
July 22, 2025
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Offered salary
$25 - $40
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Career level
Middle
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Qualification
Bachelor Degree
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Experience
3 - 5 Years
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Quantity
3 person
Description
Overview
We are Uxper. With a presence in more than 60 countries, we’re a growing global organization that helps amazing companies engage with customers through mobile messaging, email, voice and video.
Requirements
- Be heavily involved in turning user stories into testable, maintainable and high-quality code. This is a hands-on code design and coding role!
- Be a valued member of an autonomous, cross-functional team delivering our messaging experience to businesses around the world
- Promote and share knowledge for improvement of methodologies and best practices
- Close-knitted collaboration with equally passionate team members having fun at work and feeling proud that you are a key part of creating world-class solutions for customer engagement
Skill & Experience
- You have at least 3 years of experience working as a Product Designer.
- You have experience using Sketch and InVision or Framer X
- You have some previous experience working in an agile environment – Think two-week sprints.
- You are familiar with using Jira and Confluence in your workflow
Photos
Maps
Overview
Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class
Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.
The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.
The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.
Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.
Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.
Read moreCompany size
300-400
Founded in
2015
Location
Boston
Phone
Interested in this job?
211 days left to apply